Videos with detailed instructions about each product are also available. All you require is a Phillips and Slot screwdriver. You may require a step ladder to mount equipment like smoke sensors or outdoor cameras. Completing a Self-Installation could take anywhere between 1 to 4 hours depending on the number of devices you're setting up.
How Self Install Works. See SmartHome Security plans. Schedule a callback to order. How Self-Install Works. Step 1. Step 2. Step 3. Adding the Motion Detector. If this is not a new installation and you are adding equipment on your existing system, contact customer support at Once you have reached the step to add a motion detector, you will be shown how to:. When choosing the location for your motion detector, you should consider:.
Troubleshooting: Mounting the device. Remove the pet mask if you do not have any pets under 38 kg. If you are testing your device using the SmartHome app and the device is consistently failing to pass the test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning. Adding the Smoke Detector. Once you have reached the step to add a smoke detector, you will be shown how to:.
Please note that in addition to the equipment included in your order, you will require:. Once all of your devices have been added and installed, you will be shown how to test and confirm that each is working as expected and sending signals to the Central Monitoring Station, so TELUS can respond to alarm events. When choosing the location for your smoke detector, you aim to place them:. Smoke detectors should not be placed:. Adding the Carbon Monoxide Detector. Once you have reached the step to add a carbon monoxide detector, you will be shown how to:.
When choosing the location for your carbon monoxide detector, you aim to place it:. DO NOT attach the detector to removable ceiling panels. You can also see below for more information about the LED lights on your device and what the pattern may indicate.
Programming the 4-Button Key Ring Remote. This device will not be included in the testing steps in the SmartHome app, since it is an accessory. See below for instructions to make sure the device is working as expected after your installation is complete.
Note : When testing Away Arm, make sure to avoid the motion detectors line of sight. After installing all of your sensors but before installing any cameras or automation devices , the Wizard will guide you through a test of all sensors.
Make sure you have added all your sensors before completing this Wizard, as you will not be able to add more sensors after the walk test completes. However, we understand that these options are not ideal for some customers. Taking guidance from government health authorities — and ensuring maximum safety — we are now offering in-person install as an option.
If safe to do so, the technician may enter your home to complete the installation. Your technician will call ahead to make sure you know what to expect. They will wear a mask, sanitize their hands and all equipment; gloves can be worn on request. We ask that you do too. If needed, you can also video chat directly with a doctor, no matter where you are. We will call and do a safety assessment to ensure your home is safe to enter.
The following guidelines must be met in order for a technician to enter your household:. Technicians perform daily health screenings to ensure they are safe to enter your home.
The technician will be wearing Personal Protective Equipment PPE for the entirety of the install, which includes a mask, gloves and boot covers. Please note that entering your home will be at the discretion of the technician. We are still fully operational, providing installations and repairs across our products and services to ensure we keep our customers connected.
However, we have adapted our processes by completing our installation and repair work outside of your home — with the exception of emergency services. We have developed new innovative delivery solutions that use the latest technology, like mobile apps, external wiring and remote technician-assisted support, to ensure that everything is working and that we can provide an exceptional installation customer experience.
Technicians may begin to enter customers' homes moving forward, based on customer request, and upon successful completion of a safety assessment. Technician in-home support will only be provided for lifeline or emergency situations, but will be evaluated on a case-by-case basis to ensure the safety of all involved. These will be co-operative installations, relying on you, as the customer, to help complete the inside work with the guidance of the technician.
The following are some overall guidelines:. Technicians will make every effort to complete the request from outside the home. If services cannot be restored or installed, technicians will leave the customer with an alternative service where possible. Your technician will flag any products or services that could not be completed, and you will be contacted at a future date to set up a new appointment when TELUS resumes normal operations.
No problem. For install appointments, call , and for repair appointments call Helping you stay connected and protected every step of the way.
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